Refund policy

Refund & Return Policy

At Azeneia, we are committed to your skin's health and satisfaction. We want you to feel confident in every purchase you make with us.

Return Window: Our refund policy is valid for 5 days from the date of delivery. If 5 days have elapsed since your order was delivered, we unfortunately cannot offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused and in the same condition that you received it.
  • It must be in the original, unopened packaging with all seals intact.
  • Skincare products that have been opened, tested, or used cannot be returned due to hygiene and safety regulations.

The Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

We only replace items if they are defective or damaged during transit. If you need to exchange an item for the same product, please contact us at support@azeneia.com within 48 hours of delivery.